FAQs: Learn More about your Vision Benefits

March 15, 2022

How often do I need an eye exam?

Unless otherwise directed by your doctor, it is recommended to see your vision provider once a year.


Who can I call for assistance?

For an EyeMed vision plan, representatives are available at 844-225-3107 Mon-Fri 8am-8pm EST, for claims or benefit questions.

For a VSP vision plan, representatives are available at 800-877-7195 Mon-Fri 5am-6pm PT, Sat-Sun 7am-5pm PT for claims or benefit questions


When can I change or cancel my plan, including adding or deleting dependents?

You may make changes to or cancel your plan during your group’s open enrollment, or if there is a qualifying event such as: marriage, divorce or legal separation, birth of a child, loss of employment, new employment, or death of insured.


How do I find and choose a vision provider?

Visit the home page and click “Find a Provider”, then scroll down to find a vision provider in your area. You can choose and change your vision
provider at any time.


How soon will I get my ID cards?

ID Cards will be mailed to either the member or employer, as specified, and will arrive approximately 7 – 10 working days from the time Dental Select receives the enrollment or change form. If you lose your ID cards, they can also be accessed through the Dental Select mobile app or by logging into the member web portal.


When can I start using my benefits?

There are no waiting periods for vision benefits. Your benefits can be used on the first day of your effective date.


How do I submit a claim?

When visiting an in-network provider, they will submit a claim on your behalf. For an out of network provider, download the linked claim form below.

Then address to:


Attn: Claims Services, VSP
P.O. Box 385018
Birmingham, AL 35238-5018




First American Administrators, Inc.
Attn: OON Claims,
P.O. Box 8504,
Mason, OH 45040-7111


Is LASIK or PRK covered?

You will receive a 15% discount off the retail price or 5% off the promotional price for LASIK or PRK when visiting an in-network provider.