Frequently Asked Questions
No action required until June 30, 2023
While it is possible to register and create a portal account before June 30, please note that it may take some time for all your Dental Select information to become visible. Our team is actively working on the data transfer process to ensure completion. Over the next few days, we expect the remaining details to be accessible in the new administration platform. We appreciate your patience and kindly ask you to check back.
After my plan information transfers to the Ameritas administration system, what changes can I expect?
A few changes are happening. We will reissue a new policy to your employer and mail new ID cards to you. You will access your plan information and new plan certificate in the Ameritas portal, and new registration will be required. Also, the provider search on dentalselect.com will redirect to ameritas.com to include your current provider search options. The timely filing period for claims will change from one year to 90 days or as the state requires. Lastly, dental claims will follow the Ameritas utilization review process.
If I do not have an Ameritas portal account, will I need to create one to access my plan information?
Yes. New registration will be required to access your plan information and new plan certificate through the Ameritas portal. Only you will have full access to benefit and claim information. Your adult dependents may create separate accounts for access to general benefit information.
Starting June 30th, click here, follow the prompts, and use your new member ID to create your Ameritas portal account. Once done, you can access your plan info, certificate, benefit summary, and ID card.
You’ll spot the Ameritas logo on your new ID card, explanation of benefits (EOB), forms, checks, and general correspondence.
Please check with your employer for the correct document or to discuss your benefits. If needed, you can also grab updated forms at dentalselect.com/forms.
Yes, depending on your state, you can save on prescription medications and hearing care through non-insurance savings programs offered by Ameritas. Get all the details in the new Ameritas member portal.
The Dental Select app will be temporarily unavailable beginning June 30th, 2023, while we work on enhanced functionality and connection to the Ameritas administration system. In the meantime, you can access benefits information in the Ameritas member portal.
Please reach out to Customer Care at 800-999-9789. They will be happy to help with information about claims submitted before June 30th.
The changes will occur on June 30th, 2023.
Keep an eye out for your new ID card in the mail. Starting June 30th, you can create an account on the Ameritas portal. Just click here, follow the prompts, and use your new member ID to set up your new account.