Frequently Asked Questions

No action required until June 30, 2023

While it is possible to register and create a portal account before June 30, please note that it may take some time for all your Dental Select information to become visible. Our team is actively working on the data transfer process to ensure completion. Over the next few days, we expect the remaining details to be accessible in the new administration platform. We appreciate your patience and kindly ask you to check back.

A few changes are happening. Ameritas will mail you a new policy and policy number, and a new ID card and member number. If you do not have an Ameritas portal account, you will need to register a new account to access your new policy and plan information. Also, the provider search on will redirect to to include your current provider search options. The timely filing period for claims will change from one year to 90 days or as the state requires. Lastly, dental claims will follow the Ameritas utilization review process.

Yes. New registration will be required to access your plan information and new policy through the Ameritas portal. Only you will have full access to benefit and claim information. Your adult dependents may create separate accounts for access to general benefit information.

Starting June 30th, click here, follow the prompts, and use your new member ID to create your Ameritas portal account. Once done, you can access your plan info, certificate, benefit summary, and ID card.

No, rest assured, your current rates will not change.

If you pay premiums through Electronic Funds Transfer (EFT) or have a credit card on file, your account will be charged on July 1st for the premium amount corresponding to the month of June. Subsequently, your account will be charged on the first day of each month for the premium amount due for that month.

You’ll spot the Ameritas logo on your new ID card, explanation of benefits (EOB), forms, checks, and general correspondence.

You can grab updated forms at

Yes, depending on your state, you can save on prescription medications and hearing care through non-insurance savings programs offered by Ameritas. Get all the details in the new Ameritas member portal.

The Dental Select app will be temporarily unavailable beginning June 30th, 2023, while we work on enhanced functionality and connection to the Ameritas administration system. In the meantime, you can access benefits information in the Ameritas member portal.

Please reach out to Customer Care at 800-999-9789. They will be happy to help with information about claims submitted before June 30th.

Yes. You can sign up for insured vision plans featuring EyeMed and VSP– the country’s two largest provider networks. Find out more about these new benefits here.

Keep an eye out for your new ID card in the mail. Starting June 30th, you can create an account on the Ameritas portal. Just click here, follow the prompts, and use your new member ID to set up your new account.

The changes will occur on June 30th, 2023.

Please contact us via email at or by phone at 800-999-9789, Monday through Friday, 7 a.m. to 6 p.m. MT.