Category: Agents & Brokers

Our partner, EyeMed, is stepping in to help those affected by the recent California wildfires. They want to do everything they can to provide support in this critical time of need. If any members lost, broke or damaged their glasses (or contacts), EyeMed is prepared to help.

Members can simply follow these steps to talk to a representative who understands the support available:

1. Call 866.652.0018 to talk to an EyeMed representative.

2. Agents will have policy-specific support, plus the ability to send (at no-cost) an emergency pair of replacement Adlens Adjustable Glasses, which allow you to adjust for different distances and switch focus for reading, computer and distance. Or, if you prefer to order permanent replacement glasses or contacts, your EyeMed representative can provide free, expedited shipping from Glasses.com and ContactsDirect.com

3. For emergency, replacement Adlens Adjustables, be prepared to provide the address of your choice where they can be shipped – or whether you will instead pick them up from a designated local store.

4. That’s it. A pair of Adlens Adjustable Glasses will be sent to you with free overnight shipping (must call by 2:30 pm EST for same-day processing).

We understand the need for immediate assistance may extend beyond our vision benefit members. If you know of residents in areas affected by the California wildfires who don’t have EyeMed Vision Care or other vision insurance benefits, and need financial assistance to obtain eyewear, they can reach out to OneSight for local support at 1.888.935.4589.

OneSight is a non-profit organization we partner with that provides eye care and eyewear solutions for those in need around the globe. OneSight assistance program information can also be found at OneSight.

Have you given much thought to adding an insured vision plan to your company’s benefits? Perhaps you felt it was too expensive, or simply not worth it. That’s where we come in. You may not be aware that with all of our EyeMed vision plans, not only will your employees receive affordable benefits and a consistently easy member experience, but they will automatically receive additional discounts –

many of which sets us apart from our competitors. Here are 5 ways your employees will save with an insured vision plan through Dental Select:

1. Discounts on Additional Eyewear Purchases

After your employees use their eyewear benefit, they don’t need to stop there. Each insured vision plan includes 40 percent off any additional purchases of complete pairs of eyeglasses. And with no limit on this discount, employees can receive endless discounts on additional in-network purchases.

2. Discounts on Lens Options

With a fixed schedule of lens options, employees will receive significant savings on the most popular options including: UV coating, tint, standard scratch-resistant and standard polycarbonate. All vision providers are contracted to these discounts, meaning your employees will know exactly what balance they are responsible for ahead of time.

3. Discounts on Out-of-Pocket Amounts

If employees happen to exceed their original allowance, no problem. They will receive 30 percent off frame allowance balances and 15 percent off any conventional contact lens allowance balance. It’s just another way to protect members from large balance billing.

4. Consistency of Discounts

All participating provider locations contracted to the EyeMed Vision Network have accepted your company’s plan. Meaning your benefits will be consistent with discounted pricing, wherever your employees go. And with access to more than 22,000 locations nationwide, your employees will have no problem picking a vision provider that works for them.

5. LASIK and PRK Discount

If your employees would like to receive LASIK or PRK, there’s a discount for that too. Members will receive 15 percent off of the retail price of 5 percent off these procedures.

So go ahead, take the plunge and give your employees the option to select an insured vision plan. Learn more here.

Unlimited maximums. Almost as good as unlimited pancakes.

Dental plans will typically include an annual maximum. Members expect that inevitability. And no surprises here; it’s pretty standard in the industry. But we’re not looking to offer the standard experience. We want to offer plan options that give our members the flexibility they are looking for.

Introducing the Unlimited Maximum option: with no annual maximum benefit limits¹ , employee members can be confident they will have the coverage they are looking for. And we’re not talking about discount plans, we’re talking about fully-insured co-insurance plans. By taking the complexity out of the equation, members can forget about tracking their maximums and feel comfortable using their plan benefits when they need them.

So go ahead, tell your clients to look no further. Unlimited Maximums are available in most states. Get a quote for your clients today by emailing quotes@dentalselect.com.

^*Unlimited Maximum benefits are not available for orthodontia services, which have a $1,000 lifetime maximum.
Plans are not available in all states.

So you’ve sold a new group, now what? First off, we compliment your efforts and appreciate your partnership; we know you have many options when it comes to carriers. Whether this is your first or hundredth group sold with Dental Select, it never hurts to review our new group checklist. This is a list of required items you will need to submit as a new group is applying for benefits. And because we want implementation to be a smooth and efficient process, we try to be proactive by requesting the following information in a timely fashion:

• Group Application
• Company check for the first month’s premium
• Completed employee enrollment forms
• Proof of prior coverage (not applicable for Co-pay or Discount plans)
• Summary of benefits from prior plan
• Last month’s invoice from prior plan
• Employee effective dates on prior plan
• Census
• Waiver enrollment forms (Contributory plans only)

For a more convenient way to print the detailed New Group Checklist, please click here.

Once Dental Select finishes a new group set-up into our system, we will proof and finalize contract specifications according to the group to prepare for enrollment. Please note that for EDI enrollment, an 834 file will be required for upload into our system. This file will be tested for accuracy and completeness prior to the final upload into the system. After finalization, the group administration guide, member plan documents and ID cards will be distributed.

If you have questions at any time throughout the process, please reach out to your Account Administration Representative or call us directly for more assistance 800-999-9789.

As an insurance broker, we know you have many options when it comes to choosing a carrier. So why choose us? That’s simple – we make selling easy. There are many reasons to recommend Dental Select to all your client groups.

Here are 10 of them:

1. Large nationwide network. With over 200,000 access points to choose from, Dental Select has one of the largest nationwide networks. This means less provider disruption and more in-network coverage.

2. Flexible plan designs. We believe in choices. One of our unique offerings includes a $5,000 annual maximum for down to two lives. Learn more about our plan options here.

3. Pick your commissions. What would you like your percentage to be? Let us know and we’ll build it in for you.

4. Flexible effective dates. We work around your client groups. They can choose mid-month dates and they can also tie it to a medical renewal.

5. Automatic maximum benefit increases. Also known as Max Rewards, this feature is included with co-insurance plans for no additional cost. For groups of 10 or more enrolled, increasing max benefits will accumulate to $2,000 automatically.

6. Discount Vision plan included. With every dental plan, new or renewal, discount vision is included for no additional premium. The EyeMed vision care network will give members access to discounts at more than 22,000 locations nationwide.

7. Groups as low as 2. Have a group with little participation? Dental Select can handle that. We require only two lives for voluntary co-pay groups. And groups over 20 only need five lives to participate. For voluntary groups, there are no participation requirements.

8. Exceptional, personal service. We care about each of our group’s experiences. As a leader in the benefit industry, we think differently. Our goal is to provide exceptional solutions for customers, partners, and consumers. So when your client needs something, we will do what it takes to address their needs in a quick, efficient manner.

9. Competitive rates and plans. With affordable rates and flexible benefits, our plans are consistently competitive on all industries. Some appealing aspects include: Our contributory rates are available at a deep discount for just 50% of employee only contribution; our co-pay plans include positive elements of what a DHMO plan offers, while eliminating the worst – at a comparable price point; we are the only scheduled plan that offers an out of network payment; we have street rates available for up to 100 lives; and we are not on every competitor’s spreadsheet, which allows you a product and price differentiator.

10. Nationwide plans available. You may know how great our plans are in your area, but did you know we have competitive plans available across the country? Currently, we offer dental plans in 44 states and vision plans in 30 states – and we aren’t done yet. Dental Select is continually adding plans across the country.

Customized Group Renewal Rate Options

Renewals can take a lot of time. We know spending time negotiating with the insurance carrier for each group can be overwhelming. We want to help. Dental Select will soon be including customized rate adjustment options in each monthly group renewal.

What You Can Expect to See

Currently, the renewal format you receive includes both the existing and renewal rates within the same single page letter. But the new format will first include a letter with general instructions about who to contact should you want to make any rate adjustments. On the second page, you will see current and renewal rates, plan modification options with rates and if applicable, a review of MaxRewards levels.

Not every dental group will receive plan modifications. Based on standard underwriting guidelines, options will be shown to either offer ways to decrease monthly rates or increase employee benefits. If a group does not qualify for these options, only the standard renewal rates will be displayed. Vision only groups will not receive plan modification options at this time. Both the broker and the group will receive the same renewal information.

By including this new information, Dental Select expects to give our brokers the power to work with their client more effectively. Rather than going back and forth with us to negotiate rate adjustment, our brokers can now discuss reasonable options with their clients first. This is just one more way we are making it easier to do business with Dental Select.

Look here for a sample. For additional questions, please contact your Dental Select Sales Representative.

Brokers, Go Ahead – Send Changes and Terminations Via Email.

Don’t like filling out forms? We don’t either. That’s why we’re now accepting policy terminations and demographic changes via email. Seriously? Yes, seriously. Insurance can already be difficult enough, it shouldn’t be difficult to send us a quick change. We listened to your feedback and want to keep striving to make business as simple and stress-free as possible.

Emailed Changes Should Include the Following Information

1. Email us at eligibility_web@dentalselect.com

2. For terminations, include:
• Member Name
• Member ID Number
• Group ID Number
• Term Date
• Qualifying reason for Term

3. For demographic changes, such as address, name change due marital status or misspelling, or D/O/B change, please include:
• Member Name
• Member ID Number
• Detailed change request
• Reason for the change

You will receive an automated response confirming we have received your request. Changes will be reflected within seven days. Still prefer to use the form? That’s ok. We will still accept it this way too.

Individual plan links are an easy way to earn credit towards commissions. They are simple to set up and effortless to manage. So if you aren’t taking advantage of this convenient tool to expand your clientele, here’s why you should be.

Our individual plans are a perfect match for part-time employees, retirees or students that may not have benefits. When contacting prospects, you could easily be directing them to your own Dental Select Individual link. Then, leave the rest to us. And as a bonus, your clients will enjoy affordable premiums and exceptional customer service all backed with our national provider network.

So how does it work? First, an Individual link is customized for your business. When you embed it in your email or place on your website, your contacts will be directed to our Individual plans. Once they enroll, you automatically get credit. Ready to get started?

1. Request your link by visiting dentalselect.com/link and completing the request form.

2. Next, after receiving your link you can start sharing with prospects. This can be sent via email or by posting on your website.

3. When prospects use your link, they will be directed to Dental Select’s Individual plan section on our website. Based on zip code, they will only see plans available to them.

4. Next, when they enroll, your name and agent ID will automatically be populated.

5. You will receive credit towards commissions after they complete the enrollment process.

At Dental Select, we aren’t your typical insurance agency because we put our partnerships first. We are always looking for ways to strengthen our relationships with dental providers. It’s not uncommon for dental agencies to work against providers, forcing the patient to become the “middle person”.

We strive to keep communication direct and processes aligned, with a goal of keeping our members out of the middle. By using our services and learning about what Dental Select can offer, we can work together to better your business while keeping patients happy. If you haven’t taken a moment to familiarize yourself with us lately, check out our top 5 reasons to get to know us better.

1. It’s all about relationships.

Positive relationships are key for enhancing business. Building a strong relationship with us, your dental agency, will lead to greater transparency and flexibility for your patient. With this strong foundation, you can ultimately maximize care for each customer.

2. Let’s work together.

Together we can educate patients on how to use each other’s services to get the best experience. This could be anything from understanding their balance or benefits, or how to request a pre-determination. When insurance companies and providers use each other’s capabilities to collaborate, trust and a higher quality of care is achieved.

3. Go ahead – take advantage of our services.

We have a dedicated provider relations team, who works solely with our providers. Representatives are available during business hours to give you information on how we do business, or answer any questions you may have.

4. Help us, help you.

Communication is a two-way street that we take seriously. We strongly encourage provider feedback as we are looking for ways to better serve you and your practice. Any input we receive, will be responded to promptly, and if necessary, changes will be implemented. Our goal is to give you and our patients, the best experience possible.

5. Happy patient, happy member.

What do you get when you combine a great dental visit with an easy insurance experience? A happy customer. And that’s what we hope to achieve. Together, we can work side-by-side to bring more positive customer experiences, keeping patients and members more than satisfied.

Requesting a quote for clients is quick and easy. Whether it be for an existing or new group, we always want to provide the best quote possible. That’s why we aim for fast quote turnarounds with competitive pricing and flexible benefits. Want to find out what we can offer? Here’s how to get started:

1. Email a request to quotes@dentalselect.com

2. With your request, we ask that you include the following:

– A census

– A current summary of benefits

– Current and renewal rates

– Premium and claims experience (for groups that have 100 or more enrolled)

– A bill

– A desired due date for your quote

– Requested effective date

– Any benefit requests

– Requested commission

3. For virgin groups with no prior coverage, please send the following:

– Name of group

– Group address

– A desired due date for your quote

– Requested effective date

– Any benefit requests

– Requested commission

4. Assuming sufficient information is submitted in your request, you can then expect to receive your quote within 48 hours for a small group (less than 100) or 72 hours for a large group (100+).

Ready to get started? Click here to email us a request. Be aware that we usually prioritize by due date of the request and timing also fluctuates slightly with the workload. If you need more information, please reach out to your Dental Select sales executive or account manager.